Laurie leads research, innovation, service design and delivery at Help Musicians, a charity that’s been helping musicians of all genres to thrive for over 100 years. As Director of Musicians’ Services, Laurie leads Help Musicians’ health, financial, career and creative services which support thousands of musicians across the UK each year. Laurie is a social researcher and service designer who has worked at all scales of service transformation from leading UK wide health services to creating digital platforms for under-served communities. Laurie has worked for a wide range of government, public and third sector organisations as well as within the creative industries.